TravelMate

Travel Essentials

📦

Returns & Exchanges

Not completely satisfied? We offer hassle-free returns within 30 days of purchase.

30-Day Return Window

✅ Our Promise

We want you to love your TravelMate purchase! If you're not completely satisfied, we offer easy returns and exchanges to ensure you get exactly what you need for your adventures.

⏰ Return Policy Overview

30

Days to Return

From the date of delivery

💸

Full Refund

Original payment method

📦

Free Exchanges

Different size or color

📋 Return Requirements

Acceptable Returns

  • Items in original condition
  • Original packaging and tags
  • Unworn and unused items
  • Returned within 30 days
  • Proof of purchase included

Non-Returnable Items

  • Personalized or customized items
  • Items without original tags
  • Damaged by normal wear
  • Final sale or clearance items
  • Items returned after 30 days

🔄 How to Return or Exchange

1

Contact Customer Service

Email us at [email protected] or call +44 20 1234 5678 to initiate your return.

Include: Order number, item(s) to return, reason for return
2

Receive Return Authorization

We'll send you a Return Authorization (RA) number and prepaid shipping label within 24 hours.

Note: Returns without RA numbers may be delayed
3

Package Your Items

Pack items securely in original packaging with all tags attached. Include RA number in the package.

Tip: Use original packaging when possible for best protection
4

Ship Your Return

Attach the prepaid label and drop off at any Royal Mail location or schedule a pickup.

Tracking: Keep your receipt for tracking information

💰 Refunds & Processing

Refund Timeline

Processing time: 2-3 business days
Bank processing: 3-5 business days
Total time: 5-8 business days

What Gets Refunded

  • Full product price
  • Original shipping costs (if defective)
  • VAT and applicable taxes
  • Return shipping costs (our error)

Important Notes

  • Refunds processed to original payment method only
  • Customer pays return shipping unless item is defective
  • Partial refunds may apply for items not in original condition
  • Gift cards are non-refundable but can be exchanged

📞 Need Help?

Our customer service team is here to help make your return process as smooth as possible:

Returns Email

[email protected]

Customer Service

+44 20 1234 5678

Business Hours

Mon-Fri 9AM-6PM GMT

Response Time

Within 24 hours

Satisfaction Guaranteed

We stand behind our products and want you to be completely happy with your purchase. If you have any concerns, please don't hesitate to reach out to our friendly customer service team.